Privacy Policy

Effective Date: 08/05/2026 

(08th May 2026)

Company: Client Bridge Network Limited

Trading as: Client Bridge Reviews

Registered in England & Wales

Company Number: 17016681

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1. Introduction

Client Bridge Network Limited (“CBN”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share personal data when you:

• Visit our website

• Submit an enquiry

• Request an introduction to a third-party service provider

• Interact with our marketing or advertising

• Use any of our services

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

This Privacy Policy applies to Client Bridge Reviews, a trading style of Client Bridge Network Limited, which provides review management, CRM, automation and related business services.

Client Bridge Network Limited operates:

• As an introducer and marketing platform connecting individuals and businesses with selected third-party service providers.

• Client Bridge CRM, a CRM and SaaS platform for businesses.

For the purposes of data protection law, depending on the nature of the services provided, Client Bridge Network Limited may act as either:

• A Data Controller; or

• A Data Processor.

We act as a Data Controller in relation to:

• Our own website visitors;

• Marketing activities;

• Business operations; and

• Direct enquiries submitted to us.

Where clients use Client Bridge CRM or related services to process their own customer data, the client typically acts as the Data Controller and Client Bridge Network Limited acts as a Data Processor on the client’s behalf.

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3. The Data We Collect

We may collect and process the following types of personal data:

Identity Data

• Full name

• Business name

• Job title

Contact Data

• Email address

• Telephone number

• Address (if voluntarily provided)

Enquiry Data

• Service category selected

• High-level information relevant to your enquiry

We do not intentionally collect sensitive personal data (such as detailed financial information, health data, or bank details). Such information will be collected directly by the relevant service provider where required.

Technical & Usage Data

• IP address

• Browser type and version

• Device type

• Website usage behaviour

• Pages viewed

• Referral source

This information may be collected via cookies and tracking technologies.

Marketing Preferences

• Records of consent

• Communication preferences

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4. Customer Contact Data Uploaded by Clients

Clients using Client Bridge CRM or related reputation management services may upload or transmit customer contact information for the purpose of sending review requests, appointment reminders, marketing communications, or related automated workflows.

Such information may include:

• Names;

• Email addresses;

• Telephone numbers; and

• Customer interaction data.

In these circumstances:

• The Client acts as the Data Controller; and

• Client Bridge Network Limited acts as a Data Processor on the Client’s behalf where applicable.

Clients are solely responsible for ensuring that:

• Customer data has been collected lawfully;

• Appropriate notices and consents have been obtained where required; and

• Communications sent using the Services comply with applicable laws including UK GDPR and PECR.

Client Bridge Network Limited does not independently verify the lawfulness of data uploaded by Clients and relies on the Client’s representations that such data has been collected and processed lawfully.

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5. How We Use Your Data

We may use your data to:

• Respond to your enquiry

• Facilitate introductions to selected third-party providers

• Route enquiries via automated CRM or secure systems

• Improve our website and user experience

• Measure the effectiveness of marketing campaigns

• Send information about relevant services where consent has been provided

• Comply with legal obligations

We do not provide financial or regulated advice.

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6. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Consent

Where you:

• Agree to your details being shared with a selected third-party provider

• Opt in to receive marketing communications

You may withdraw consent at any time.

Legitimate Interests

Where processing is necessary for:

• Operating and managing our business

• Improving website performance

• Measuring marketing effectiveness

• Preventing misuse or fraud

We ensure our legitimate interests do not override your rights.

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7. Sharing Your Data

Where you submit an enquiry, we may share your personal data with a selected third-party provider relevant to your request.

Such providers:

• Operate independently of Client Bridge Network Limited

• Are responsible for assessing suitability and providing services

• Process your data under their own privacy policies

Data may be transferred via:

• Secure CRM integrations

• API-based systems

• Secure electronic communication methods

We may also share personal data with:

• CRM and software providers

• Website hosting providers

• Analytics providers

• Marketing platforms

• Professional advisers where required

We do not sell personal data.

Client Bridge Network Limited may integrate with third-party platforms including Google Business Profile, social media platforms, messaging providers, and CRM integrations.

Such third-party platforms operate independently and may apply their own privacy policies, terms, and data processing practices.

Client Bridge Network Limited is not responsible for the privacy practices or platform policies of third-party services.

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8. Marketing Communications

Where you have given consent, we may contact you about Client Bridge Reviews, Client Bridge CRM, related business services, or other relevant services offered by Client Bridge Network Limited.

Communications sent through Client Bridge CRM may include email, SMS, automated reminders, review requests, and workflow-based notifications configured by the Client.

You may unsubscribe at any time using the link provided in communications.

We do not send marketing communications without consent where required by law.

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9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and measure performance.

These may include:

Google Analytics

Used to analyse website traffic, user behaviour and performance metrics.

Meta Pixel (Facebook Pixel)

Used to measure the effectiveness of advertising campaigns and deliver relevant advertisements.

These tools may collect:

• IP address

• Device information

• Pages visited

• Interaction behaviour

Where required, we will request your consent before placing non-essential cookies on your device.

You can manage cookie preferences through your browser settings.

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10. Artificial Intelligence Features

Certain features of our CRM platform may use artificial intelligence technologies provided by third-party providers.

Where AI-powered features are used, limited data submitted through the platform may be processed by those providers solely for the purpose of delivering the requested functionality.

We do not use AI systems to make automated legal, financial, or regulatory decisions about individuals.

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11. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Maintain appropriate business records

• Comply with legal obligations

Where marketing consent is provided, we retain contact data until consent is withdrawn.

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12. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure CRM systems

• Restricted access controls

• Encrypted transmission where appropriate

• Secure hosting infrastructure

However, no internet transmission is completely secure.

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13. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: [email protected]

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14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those sites.

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15. Updates

We may update this Privacy Policy periodically.

The latest version will always be published on our website.